Responsible Gaming
at tk11b

01 Our Commitment to Safe Play

At tk11b, responsible gaming is not an afterthought — it is a core pillar of how we operate our platform for players across Bangladesh. We believe that betting and casino entertainment should remain exactly that: entertainment. When it stops being fun, it stops being the experience we want to deliver.

Our responsible gaming programme is built on four guiding principles: prevention, awareness, player empowerment, and prompt support. Prevention means we enforce strict age verification before any account can be used to place a bet or access casino games. Awareness means we ensure every player on our platform understands the risks associated with gambling before they deposit a single taka. Player empowerment means we provide practical, easy-to-use tools — deposit limits, time-outs, and self-exclusion — that put you in control of your experience. Prompt support means our team is available to assist any player who feels that gambling is becoming a problem, without judgment and without delay.

tk11b operates as a responsible platform that prioritises the long-term wellbeing of our community of Bangladeshi players. Whether you enjoy live cricket odds during a BPL match, spin sessions on our slot games, or live casino tables — we want every session to be one you feel good about.

02 Age Restriction & Verification

tk11b strictly enforces an 18+ age requirement across all products and features on the platform. No person under the age of 18 is permitted to register an account, make a deposit, place a bet, or access any casino game on tk11b. This requirement is absolute and applies to all players in Bangladesh regardless of any other factors.

How We Verify Age

Age verification is carried out at the registration stage and may be repeated at any point during your use of the platform, including before a withdrawal is processed. We use a combination of the following methods to confirm that every active player is aged 18 or above:

• National Identity Card (NID): Bangladesh National ID cards display date of birth and are the primary verification document accepted by tk11b.
• Passport: A valid Bangladeshi passport or any internationally recognised travel document showing date of birth.
• Driving Licence: A valid Bangladesh Road Transport Authority (BRTA) driving licence with a visible date of birth.
• Additional Supporting Documents: In some cases, a utility bill or bank statement addressed to the registered account name and address may be requested to supplement primary identity documents.

Accounts that cannot be verified as belonging to an individual aged 18 or above will be suspended pending verification and no withdrawals will be processed until verification is complete. Where verification confirms that a user is under 18, the account will be permanently closed and all funds returned to the payment source used for deposit.

03 Recognising Problem Gambling

Problem gambling can develop gradually. Many people who experience gambling-related harm do not recognise the warning signs until the impact on their finances and personal relationships is already significant. Being aware of the early indicators is the first and most important step toward getting back in control.

Gambling may be becoming a problem if you notice any of the following patterns in your own behaviour:

• Spending more money on gambling than you originally intended or can comfortably afford to lose
• Chasing losses — placing larger bets to try to recover money you have already lost
• Gambling with money that was set aside for essential expenses such as rent, food, school fees, bKash/Nagad bill payments, or family obligations
• Feeling restless, irritable, or anxious when you are not gambling or when you try to reduce your gambling activity
• Lying to family members or friends about how often you gamble or how much money you have spent
• Borrowing money or selling personal possessions to fund gambling
• Gambling as a way to escape stress, anxiety, depression, or other emotional difficulties
• Neglecting work, studies, or family responsibilities because of time spent gambling
• Finding it difficult or impossible to stop gambling even when you want to
• Continuing to gamble despite repeated negative consequences to your finances or relationships

If any of these patterns resonate with your current experience, you are not alone. Problem gambling is a recognised condition, and effective support is available. The tools and contacts listed later in this page can help you take practical steps today.

04 Self-Assessment Checklist

Answer the following questions honestly. If you answer "yes" to three or more of them, we strongly encourage you to contact our support team or activate one of the player control tools described in the sections below.

05 Player Tools & Controls

tk11b provides every registered player with a suite of practical self-management tools accessible directly from the account settings panel. These tools are free, immediate to activate, and designed to help you set meaningful boundaries around your gambling activity before problems develop — not just after.

All responsible gaming tools on tk11b are governed by a cooling-off period before they can be reversed or deactivated. This cooling-off period is intentional: it ensures that a tool set during a calm, considered moment cannot be immediately undone during a high-emotion session. Details of cooling-off periods for each tool are provided in the relevant sections below.

06 Deposit & Wager Limits

Deposit limits allow you to cap the total amount of Bangladeshi Taka (BDT) that can be deposited into your tk11b account within a defined time window. Setting a deposit limit is the most direct way to ensure that your gambling spend stays within a budget you are comfortable with.

Available Limit Types

• Daily Deposit Limit: Sets the maximum BDT amount you can deposit across all payment methods (bKash, Nagad, Rocket, Upay, bank transfer) in any single 24-hour period.
• Weekly Deposit Limit: Sets the maximum BDT amount you can deposit across a rolling seven-day period from the date the limit is set.
• Monthly Deposit Limit: Sets the maximum BDT amount you can deposit within a 30-day calendar month, providing broader budget control for players who prefer monthly financial planning.
• Single Wager Limit: Sets a cap on the maximum stake (in BDT) you can place on any single bet or casino game round, preventing high-stakes impulsive bets.
• Session Loss Limit: Automatically ends or restricts your session when cumulative losses within a single login session reach a pre-set BDT threshold.

How to Set a Limit

1. Log in to your tk11b account and navigate to Account Settings.
2. Select the Responsible Gaming section from the settings menu.
3. Choose the limit type (daily, weekly, monthly, wager, or session loss) and enter your chosen BDT amount.
4. Confirm the limit. The limit takes effect immediately and applies across all deposit channels.

07 Time-Out & Cooling-Off Periods

A time-out is a short-term break from all gambling activity on tk11b. Unlike self-exclusion (which is a long-term commitment), a time-out is designed for players who need a brief pause — perhaps because a recent session felt out of control, or because life circumstances mean this is not a good time to be gambling.

Available Time-Out Durations

• 24-Hour Time-Out: Immediate one-day suspension of all betting and casino access.
• 7-Day Time-Out: A one-week break, suitable if you want to step back after a bad run or a high-spend period.
• 30-Day Time-Out: A one-month cooling-off period, recommended if you have noticed early signs of problem gambling behaviour.
• Custom Duration: Choose a specific number of days (between 1 and 90) that suits your personal circumstances.

During a time-out period, your account remains technically open — your account balance, transaction history, and personal details are preserved — but you cannot log in to place bets, access casino games, or make deposits. Any pending withdrawals will continue to be processed normally during the time-out period.

At the end of the time-out period, access is restored automatically. If, as the time-out approaches expiry, you feel that you are not yet ready to return to gambling, you should immediately activate a new time-out or escalate to a self-exclusion through account settings or by contacting [email protected].

08 Self-Exclusion Programme

Self-exclusion is a formal, longer-term commitment to stop gambling on tk11b. It is the strongest available player protection tool and is recommended for anyone who believes their gambling is causing, or risks causing, serious harm to their finances, relationships, or mental health.

Self-Exclusion Durations

• 6-Month Self-Exclusion: A six-month complete bar from all tk11b products.
• 1-Year Self-Exclusion: A twelve-month exclusion, suitable for players who need an extended break and structured support period.
• 3-Year Self-Exclusion: A three-year exclusion for players with a more serious gambling problem who need a substantial period away from the platform.
• Permanent Self-Exclusion: An indefinite, permanent closure of your tk11b account. This option cannot be reversed. Your account data will be retained per our Privacy Policy retention obligations but your account will never be reactivated under any circumstances.

What Happens During Self-Exclusion

• Your account is immediately suspended. You cannot log in, deposit, or place any bet or casino wager.
• Your account balance at the time of exclusion will be returned to your registered payment method (bKash, Nagad, Rocket, or bank account) within five business days.
• tk11b will cease all marketing and promotional communications to you for the duration of the exclusion.
• Any active bonus balances are forfeited at the point of self-exclusion and will not be restored.
• A record of your self-exclusion is retained permanently to prevent re-registration under the same identity details.

How to Self-Exclude

1. Log in to your tk11b account and go to Account Settings > Responsible Gaming.
2. Select "Self-Exclusion" and choose your desired exclusion duration.
3. Confirm your decision. The exclusion takes effect immediately upon confirmation.
4. Alternatively, email [email protected] with the subject line "Self-Exclusion Request", your registered account username, and your chosen duration. Our team will activate the exclusion within one hour of receiving a valid request during operating hours.

09 Getting Support & Help

If you feel that gambling is becoming a problem — for yourself or for someone you care about — please do not wait. Reaching out early gives the best chance of resolving the issue before it escalates. tk11b's support team is available to help with account-level tools, self-exclusion, and information about further support resources. All conversations about responsible gaming are handled with complete confidentiality and without judgment.

10 Protecting Minors

tk11b is deeply committed to preventing underage access to gambling products. Beyond our own age verification measures, we encourage all adult players who share devices or internet connections with children or teenagers to take the following practical precautions:

• Never share your tk11b login credentials with any other person, including family members or friends, regardless of their age.
• Log out of your tk11b account after every session, especially on shared mobile devices. Do not enable password saving on shared devices.
• Use device-level parental controls available on Android and iOS to restrict access to gambling websites and apps for children who use your device. Bangladesh's major mobile carriers (Grameenphone, Robi, Banglalink, Teletalk) also offer family safety and content filtering tools.
• Use internet filtering software on home WiFi routers and shared computers to block gambling websites for household members who should not have access.
• Talk openly with young people about the risks of gambling. Research consistently shows that open family conversations are one of the most effective tools in preventing underage gambling.

If you have reason to believe that a minor has accessed tk11b using your account or any other account, report this immediately by emailing [email protected] with the subject line "Minor Access Concern". We will investigate and take appropriate action without delay, including suspending the relevant account pending investigation.